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Q. What is Buy with Prime and how does it work?


A. Buy with Prime allows millions of US-based Prime members to shop directly from participating online stores with the trusted experience you expect from Amazon—including fast, free delivery, an easy checkout experience, and returns on eligible orders. When you shop at participating online stores, you’ll see the Prime logo and delivery promise on eligible products, which signals the item is available for free delivery, as fast as next day, with free returns. By clicking the Buy with Prime button, you can check out by signing into your Amazon account, which prepopulates your payment and shipping details on the checkout page. You will receive an order confirmation email after placing your order and then a shipping confirmation email with a link for tracking when the order is shipped. If you aren’t a Prime member, you can sign up and start your 30-day Prime free trial today.

Q. How do I make a purchase using my Prime membership on BBQ Pro Shop?

A. When you decide to purchase a product using Buy with Prime at BBQ Pro Shop, you will be prompted to sign into your Amazon account. You can then complete your order using your preferred payment method stored in your Amazon account. Your order will be fulfilled by Amazon.

Q. Is the price the same on Amazon and BBQ Pro Shop?

A. The price on Amazon Prime will differ from the price on BBQ Pro Shop due to the fact that the BBQ Pro Shop price does not include free shipping. In order to determine best method to purchase, it is advised that you compare your order for best pricing and delivery options.

Q. Is this really the same delivery experience I'm familiar with as a Prime member?

A. Buy with Prime purchases offer the fast, free delivery and free returns on eligible products and a seamless checkout experience shoppers trust.

Q. Where can I check the status of my order?

A. You can check your order status by clicking on the link in your shipment confirmation email, which will bring you to your order details page. For Buy with Prime purchases, you can’t see or track orders on your orders page or in the Amazon mobile app.

Q. What is the Buy with Prime Return Policy?

A. Some Buy with Prime orders are eligible for return. To start a refund, view your order status from the link in the email you received after you placed your order. You'll be able to begin the return process and print a USPS return label. For eligible orders, you will receive a full refund as long as the returned items are in resellable condition and returned within the return window. If you have questions about return eligibility or the return process, contact the online store you ordered from. Buy with Prime orders are covered by the Amazon Pay A-to-z Guarantee.

Q. Who do I contact for issues or questions for my order?

A. If you either have a question or experience an issue with your Buy with Prime order, contact BBQ Pro Shop directly. You'll receive an order confirmation email with a link to see your order status and how to contact the online store

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