TWO DAY SHIPPING POLICY
Federal Express and UPS TWO DAY shipping does not guarantee deliver on Saturdays and Sundays or Holidays. All Two Day Shipping Orders placed Monday thru Wednesday will arrive within two days when choosing that option at checkout. Orders placed after 2P on Wednesday thru Friday evening will not arrive until the following week. During Normal Business hours, please call the shop for additional information.
STANDARD OVERNIGHT SHIPPING POLICY
Federal Express and UPS Next Day shipping does not guarantee deliver on Saturdays and Sundays or Holidays. All Next Day Shipping Orders placed Monday thru Thursday will arrive the following business day when choosing that option at checkout. Orders placed after 2P on Thursday evening will not arrive until the following week. During Normal Business hours, please call the shop for additional information.
BBQ Pro Shop offers pick up at our warehouse location at 3332 Commercial Ave, Northbrook, IL 60062 M-F from 9a to 5P, we can arrange for afterhours contactless pick up if you prefer. Once your order is fulfilled, we will send you a confirmation email and this will be placed in our door for pick up or can be loaded into your car if that is your preference. Just call us at (866) 944-8758 to confirm if you have any questions!
When your product ships, we will send a confirmation along with the order tracking number and the shipping service used. Our policy is that if you are on vacation, or not available to accept this shipment, once delivered it becomes your responsibility to handle any and all related investigations. BBQ Pro Shop is not responsible for merchandise that is lost or stolen after it has been delivered. Make sure that you use a shipping address where your product can be safely delivered. We are happy to ship your package to any place you wish to make sure you can receive it safely. We know that shipping is expensive and we will always try and help you save money where we can. We will always strive to make any situation right, please contact us at email@example.com if you have ANY concerns and we will work with to make sure you are satisfied.
FREE SHIPPING and FLAT RATE SHIPPING is for the continental UNITED STATES only, Europe, Canada, HI and AK or Puerto Rico are not included or may require additional shipping charges.
The following is covered by a third party application that is designed to provide you with peace of mind during the shipment process and handle any claims due to lost, stolen or damage on the way to you. Below is what is covered by Route:
Marked As Delivered (Stolen)
- Shipping issues can be approved no earlier than 5 and no later than 15 days from when it was marked delivered
- Orders over $100 USD require a police report
Stuck In Transit (Lost)
- Shipping issues can be approved no earlier than 7 days and no later than 30 days from the last update (US), 60 days from order date
- Shipping issues can be approved no earlier than 20 days and no later than 30 days from the last update (International), 60 days from order date
- File shipping issues for damaged items with photos of the package and item (required) and no later than 15 days from when it was marked delivered
BBQ Pro Shop will always stand behind anything that we ship, so please contact us if you have any questions or concerns.
All orders will be shipped via Federal Express, UPS or USPS Priority Mail depending on item weight, size and current lead times. Additional shipping charges apply for faster shipping methods (Second Day or Next Day Air); delivery to Alaska, Hawaii, US Territories, and military addresses (AP, AE, AF, etc.); as well as delivery to international destinations. Typically, orders placed by 1:00P CST, Mon-Fri (excluding holidays), will process and ship on that same day. Orders placed after that period will typically process and ship on the next business day. Due to seasonal increases in shipping volume, we will do our best to ensure that your merchandise is shipped no later than the next (and usually the same) business day. A back-order notification will be sent on any item that is not in stock. We offer a complete range of delivery options. All options, however, may not be available for orders shipping to Alaska, Hawaii, US Territories, military addresses (AP, AE, AF, etc.), or international delivery destinations. Due to variability in current rates, the shipping courier for international orders will be selected at BBQ Pro Shop's discretion. BBQ Pro Shop is not responsible for weather or volume related delays due to carrier delivery issues.
IMPORTANT: Please carefully consider your purchase before confirming your order at BBQPROSHOP.COM. As a matter of strictly enforced company policy, if you USE the product(s) (even once), we will not accept your return and refund your purchase price, nor will any related shipping charges be reimbursed with regards to your order. Please keep all original packing material and documentation in the unlikely event that your merchandise is defective and/or requires warranty-related repair/replacement by the manufacturer. Before returning any product, please contact us for a Return Authorization (RA) number. Return merchandise will not be accepted without an RA number. Please have the following information ready when calling for an RA number: * Customer name * Order number * Item name and number * Description of the problem.
BBQ Pro Shop will accept all unused products that are received defective or damaged in shipping for credit, exchange, or replacement at BBQ Pro Shop's discretion within 30 days from the date of purchase. All approved return merchandise must be returned within 30 days from the date of purchase, complete and in resalable condition and must include original packing material, manuals, blank warranty cards, and other accessories provided by the manufacturer. BBQ Pro Shop reserves the right to authorize product returns beyond 30 days from the date of purchase. If the product is accepted after 30 days, credit will be issued toward future purchases only.
We will always strive to make any situation right, please contact us at firstname.lastname@example.org if you have ANY concerns and we will work with to make sure you are satisfied.
Call Us (24/7): (866) 944-8758 (North America Only)
Customer Service Hours - 9a-5p CST
International Please Email or Use Contact Us Page