Contact Information Email: admin@bbqproshop.com Or: Call us Toll Free 866-944-8758 x701 (US Only) International Use Email and provide Phone #, we will call you back. You can also send faxes to the above number. Mailing Address: Customer Service Request BBQ Pro Shop 935 Northwoods Road Deerfield, IL 60015 jfb@bbqproshop.com Customer Service Hours: 9am-5pm CST, Mon-Fri (excluding holidays) We will always try to respond to your voicemail or email within 24 hours or sooner. Thank you!